United airline app for pc12/2/2023 ![]() What topics can a Customer Representative help with in Live Chat?Ĭustomer Representatives are able to assist with past trips, upcoming trips, Rapid Rewards®, and Policies and Procedures. You can also speak to a Customer Representative 24/7 by calling 1-80. Live Chat is available between the hours of 6:00am to 8:00pm Central Standard Time. You must have the Southwest app downloaded on your iOS or Android phone and have app version 6.1.0 or 6.1+ to run Live Chat. Click on the Chat icon to connect with a live Customer Representative ![]() Go to the main menu in the upper left hand cornerĥ. Once in the Southwest mobile app, log in to your Accountģ. Update your app to version 6.1.0 or 6.1+ or Download the Southwest mobile app here: Ģ. Live Chat can be found in the Southwest mobile app on iOS and Android devices.ġ. Live Chat is available for all Customers that have a Rapid Rewards account. Who can access Live Chat in the Southwest App?
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